Frequently Asked Questions

What should we bring with us?

All bed & bath linen is provided for all our properties, all you will need to bring are your beach towels.

Where do we collect our keys?

Keys will be accessed through a lock box. The code for the lock box and instructions on where to find it, will be sent to you approx. 2 hours prior to your check in time.  

When is checkout time?

Check out time is 10am (9am during peak Dec & Jan) unless we have agreed to a late check out. To organise a late check out please phone our concierge team (02) 9908 6099

What if damage occurs while we are in the holiday property?

Please notify our office as soon as possible if any damages occur.

What do we do if we lock ourselves out of our holiday property?

Please call the local locksmith to gain access back into the property. This charge will be at your own expense.

What do we do if something breaks down at the property? 

If an item does break down, please contact us through the guest portal to ensure we book a repair for you as soon as possible. If the item is general maintenance e.g. leaking tap we will resolve this after you leave. However, should the item be urgent and involve cooking facilities, or bathroom showering or toilets we will endeavour to get this resolved urgently for you. In these cases, emergencies can be booked directly with our trades who have been sent to you just prior to your check-in.  

Is there a bond for our booking?

Yes, all properties require a bond to be paid at check-in. The minimum bond amount is $1,000.

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